Introduction to eBay

On January 19th, eager patrons came to learn how to use eBay. eBay is an online marketplace where thousands of users gather to sell and buy each other’s used or new items. 13 patrons gathered to enhance their knowledge or to simply listen and intake information.

First, patrons were introduced to PayPal. PayPal is a secure and efficient way for users to pay and receive money. Like eBay, it’s free to make an account and is often taken by most sellers. Next, patrons were taught the basics of selling. They were shown the best way to title their listing. The better described the listing is, the higher the sale success. 12 free pictures are also given to show-off the item you’re trying to sell. Patrons were also shown the difference between putting a listing up for auction and “Buy it Now”. Auctions are won through bids, where the highest bid between users wins the item. “Buy it Now” allows users to buy the item right away. Patrons were also taught that items can have a reserve on them. This means that the seller only sells the item if a certain dollar amount is reached during bidding. Also, it’s important to remember that eBay takes 10% of your final sale

Next, patrons were taught the differing shipping options and how to tell which one is best and most cost-effective for particular items. One cheap option is called “Media Mail”. This method is used for books and audio-visual items ONLY. Media mail is subjected to inspection to ensure this. Alternatively, parcel post, first class, and priority mail are other options. Parcel post takes the longest to arrive, while first class is used for items under 1 pound. Priority mail gets to the destination fast (2-3 days) and $50 worth of insurance is covered. Additionally, there are benefits with printing out your shipping label through eBay. First, you get a percentage off. Secondly, it saves time. You can drop the package off without standing in long lines.

Patrons were then introduced to the buying portion. They were shown a listing and its different components. One important thing to remember when buying is that eBay implements a “Money Back Guarantee” policy. What this mean is that if you order something and it is incorrect according to the listing description, you can get eBay involved. They will resolve the issue for you. Feedback is also something to consider. Generally, a seller with a higher feedback rating is more trusted. I recommend reading through the negative feedback (if any) to form your own opinion about the seller. Other components of a listing include the item location, the approximate receiving date, photos, item description, and shipping details. It is imperative to double check these details to ensure you get the item you want.

Lastly, patrons examined the eBay user interface. Here they can view a summary of their eBay activities including buying, selling, offers, and saved lists. Also, users can change their personal settings.

One tip I gave to patrons is to sign-up for their rewards program called “eBay Bucks”. This program is useful because eBay will give you back (usually) .01% of whatever you spend. That might not seem like a lot, but it adds up, even if it is just $2 or $5. That’s free money! Also, eBay does bonuses from time to time. They may give up to 10%.

After, I stayed behind to answer any questions patrons might have had. Overall, it is a very successful program. There will be another class in the future due to popular demand! Stay tuned for that!